Privacy Policy

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StudioHelp LLC ("StudioHelp," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect information you provide when you contact us through our website at studiohelp.us or otherwise engage with our services.

1. Information We Collect

When you contact us through our website or work with us directly, we may collect your name, phone number, email address, details about your project or inquiry, and any additional information you voluntarily share with us.

2. How We Use Your Information

We use the information we collect to respond to your inquiry or request, schedule and confirm consultations, installations, or service visits, send project updates and follow-up communications, send text messages if you have provided explicit consent, maintain records for billing and accounting purposes, and improve our services.

3. Text Message Communications (SMS)

If you check the SMS consent box on our contact form, you agree to receive text messages from StudioHelp related to your inquiry, appointments, and project updates. Consent to receive text messages is not required to use our services.

Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message from us. For help, reply HELP or contact us at info@studiohelp.us.

We do not share your phone number or SMS consent with third parties for their own marketing purposes.

4. Third-Party Service Providers

We use trusted third-party tools to operate our business. These tools may process your information on our behalf: Twilio (SMS delivery), Pipedrive (customer relationship management), and QuickBooks (invoicing and accounting). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf. We do not sell your information to any third party.

5. Data Sharing

We do not sell, rent, or trade your personal information. We do not share your information with third parties except as described in this policy or as required by law.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. You may request deletion of your information at any time by contacting us.

7. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, and opt out of SMS communications at any time by replying STOP. To exercise any of these rights, contact us using the information below.

8. Security

We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

StudioHelp LLC Fort Wayne, Indiana Email: info@studiohelp.us Phone: 313-451-1371 Website: studiohelp.us