How it works
Here’s exactly how it works.
No mystery, no runaround. From your first message to a solved problem, this is the whole process.
You know what you need
Book a session and tell us the problem. We come prepared and solve it.
Book NowYou’re not sure yet
Start with a free 15-minute consult. We’ll figure out what you need together, no pressure.
Book a Free ConsultRemote clients
Reach out or book
Book directly if you know what you need, or send us the problem and we’ll point you to the right path.
We scope it
We make sure we understand exactly what’s going on before the clock starts, so your time is spent solving, not explaining.
We connect
Most sessions are over Zoom, screen to screen, with Splashtop as backup so we can see your rig in real time.
We solve it
A working engineer who’s done this, focused on your specific problem for the time you’ve booked.
You’re set
One-off fix, or set up something ongoing if you’d rather have us on call.
On-site clients
Reach out or book
Tell us the job and where you are. If it needs hands in the room, we plan an on-site visit.
We scope and schedule
We confirm the scope, the gear, and site access, then lock a visit date that works for your space.
We show up
A tech arrives on-site ready to work, with the plan already set so no time is wasted.
We do the work
Install, integration, tuning, or training, done in your room with your team.
You’re set
We hand off a working system and can stay on call for whatever comes next.
How you’re billed
Single-session work is hourly, billed at $100/hr. Multi-session work is project-based, quoted up front. You don’t have to figure out which one you are, we’ll tell you.
Come prepared
A few things that help us help you faster: have the gear powered and accessible, know the specific problem, and have any error messages or details ready. Not rules, just a head start.