FAQ
Questions, answered.
The stuff people ask most, before they book. Still stuck? Start with a free 15-minute consult.
How does remote support work?
Most sessions run over Zoom, screen to screen, with Splashtop as a backup so we can see and work on your rig in real time. You get a working engineer focused on your specific problem for the time you book, not a script reader.
Do you work on-site?
Yes. When a job needs hands in the room, an install, a ground-up build, or a house-of-worship system, we come to you. Reach out and we’ll scope whether it is remote or on-site.
How much does it cost?
One-on-one training and troubleshooting is $100 per hour, billed for the time you book. Larger studio and system-design work is project-based and quoted up front. Not sure which you need? Start with a free 15-minute consult.
Hourly or project-based, which am I?
You don’t have to figure that out. Single-session fixes are hourly. Multi-session work is scoped as a package and quoted before we start. Tell us the problem and we’ll point you to the right path.
What if I’m not sure what I need?
Book a free 15-minute consult. We’ll figure out the scope together, no pressure and no clock running.
Who will I work with?
A small team of working engineers, each with a specialty. You can book with a specific person from the Team page, or let us route you to the right one.
What gear and software do you cover?
Recording, live, and streaming setups, consoles, DAWs like Pro Tools, synths, patchbays, and more. If you make sound or picture with it, we can probably help. Ask if you’re unsure.
Do you offer ongoing support?
Yes. Subscriptions give you priority access and the same tech who already knows your setup. Openers plans are monthly for occasional needs; Headliners plans are weekly for active, ongoing work.
How do subscription hours work?
Each plan is a monthly block of support hours. Half of any unused hours roll over to the next month and are good for 60 days. Plans are built to be used; if one goes unused for two billing cycles we’ll reach out so you’re not paying for something you’re not using.
How do I pay, and do you offer gift cards?
Sessions and subscriptions are handled through secure Stripe checkout. Gift cards are available too.
How do I cancel or reschedule?
Use the link in your booking confirmation, or the Cancel or Reschedule page, to change an appointment through our booking system. Please give as much notice as you can.
What areas do you serve?
Remote support works anywhere. For on-site work we have a core team plus a nationwide network of vetted techs, and we travel anywhere in the US. Tell us where you are and we’ll sort it out.